Navigating Politeness: The Forms of Polite Sentences between Health Workers and Patients in Padang’s Government Public Hospital

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The ineffectiveness of communication in health services is reflected in the impoliteness of communication which makes the interaction between health workers and patients disharmonious. Language politeness will create an atmosphere of mutual trust, appreciation, and respect for each other. A harmonious atmosphere will encourage patients to accept the quality of health services with full awareness, so that patient disappointment can be avoided. This study aims to identify the forms of polite sentences that occur between health workers and patients in interaction. The research method used in this study is descriptive qualitative method. The data is obtained by using the observational method, this method is followed by recording and note-taking techniques. Data analysis is explained by using the pragmatic pairing method. The result of this study is explain that health workers most frequently use four types of sentence to express politeness to patients: declarative, imperative, interrogative, and exclamative. Declarative sentences are the most common, as they allow healthcare workers to share information or updates respectfully and courteously, creating a polite and comfortable communication environment. This type of sentence allows the health worker to convey instructions or details about the procedure in an informative yet non-coercive manner.