Abstract
Security and privacy pose a serious barrier to the use of mobile technology by older adults. While support from family and friends is known to be an effective enabler in older adults' technology adoption, we know very little about the family members' motivations for providing help, the context, and the process in which they provide it. To bridge this gap, we have conducted a mixed method study, qualitatively analyzing the helpers' assistance stories and quantitatively estimating the factors that affect helpers' willingness to offer assistance to older relatives regarding mobile security and privacy problems. Our findings point to the potential for helping older relatives, i.e., people are more willing to help and guide them than other social groups. Furthermore, we show that familiarity with an older relative's preferences is essential in providing meaningful support. We discuss our findings in the context of developing a theory of collective efficacy for security and privacy and new collaborative technologies that can reduce the barriers to social help.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
