Abstract
The complete methodology of design, functions and first feedback based on the pilot use of the multilingual Virtual Healthcare Quality Centre designed to educate healthcare managers, caregivers and researchers in understanding how to achieve quality, efficiency and economic effectiveness of services provided by modern healthcare organizations is presented for discussion and possible improvements. Currently Virtual Healthcare Quality Centre offers glossary centred e-learning courses for modern healthcare organization change management, human resource management, quality management, performance management, customer satisfaction and decision making, healthcare economics, e-Health and quality of life and well-being. Management and organizations e-manuals and e-consultation with frequently asked questions focused on use of obtained information and knowledge accumulated for the design and implementation of a new quality management system and a set of tools for follow-up improvement of quality, efficiency and effectiveness of healthcare organizations. Discussion will also be targeted at further development of specific areas as seen from the perspective of users in health care systems in EU countries and EU candidate countries that have not participated in the presented initial pilot projects.
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