Abstract

In democracies, power is exercised through political representation and is expressed in periodic elections. In recent decades, the population's heightened commitment to morality and the way public policies have been conducted have provoked demands from society for stricter controls and transparency in the actions of electoral institutions worldwide. In this context, considering the relevance of the performance of these institutions for legitimacy in elections and political stability, this study presents a process to support governance and election legitimacy management. The constructivist multicriteria methodology guided the construction of the model by identifying strategic objectives and highlighting properties associated with critical factors, which allowed for the measurement of performance and the identification of competitive differentials and vulnerabilities. The process of support for governance has the potential to boost performance, increase the credibility of electoral institutions, and increase society's confidence in elections.

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