Multi-criteria approach for assessing the logistics performance of industrial purchase: empirical study of Tunisian manufacturing company

Abstract

In this paper, a multi-criteria methodology of evaluation of the purchase logistics performance is developed. This methodology is based on the logic of logistics purchase decomposition in the form of processes and sub-processes. This elementary decomposition is the tool that will allow us to reach the levers that will generate the performance of the purchase within each process in order to carry out the determination of the performance of each process and after the overall performance of whole purchase. Achieving this goal has required the use of multi-criterion tools to support the decision - PROMETHEE II. The choice of this method is not arbitrary since it exceeded our research objectives. In addition, the validation of this approach has resulted in an industrial context in a furniture manufacturing group. The obtained results show that the purchase of this group is generally not performing. The sources of non-performance are due to malfunctions at the sub-processes levels 1 and 3 i.e. levels of flexibility, responsiveness, innovation and marketing-purchase.