Modelling the Enablers of Agile Performance in Healthcare Organization: A TISM Approach

Abstract

This study attempts to model the enablers of agility of healthcare organizations and interprets the interrelationship among them using total interpretive structural modelling (TISM). Its contribution to the knowledge base is twofold. First, it provides a hierarchical structure portraying the driving enablers and the dependent enablers. Second, it ranks the enablers based on their influence on organization agility. To accomplish the above objectives, ten enablers of organization agility have been identified through an extensive literature review followed by an expert interview to comprehend the interactions and transitivity between the enablers and finally an analysis of the interrelationship using TISM. The results suggest that organizational structure is the most crucial enabler of agile performance in healthcare organization. Apart from that, a motivated and flexible workforce, cooperation between management and employees, availability of training and implementation of employee and patient’s suggestion play a significant role in healthcare organization agility. Eventually, limitations and future research avenues have been outlined to extend the current study.