Modeling the Quality Enablers of Supplier Chain Quality Management

Abstract

It is essential to effectively integrate supply chain management and quality management, but a quality chain of suppliers and customers is a complex system relationship that remains poorly understood. An improved DEMATEL (Decision making trial and evaluation laboratory) and ISM (Interpretive structural modeling) integration approach was proposed to establish a systematic causal and hierarchical relationship of the quality enablers of supplier chain quality management (SCQM). The MICMAC method (cross-impact matrix multiplication applied to classification) was also used to classify the quality enablers of SCQM based on driving force and dependence force. The results suggest that organizations that develop SCQM implementation strategies should focus on quality enablers with high driving force, particularly on the quality enablers of strategy and leadership, information system usage and analysis, and cooperation and synergy of suppliers.