Abstract
PurposeThis paper aims to identify a manufacturer’s abilities to develop, build, sell and deliver Internet of Things (IoT) services.Design/methodology/approachThis paper is a qualitative comparative case method that uses multiple sources of data, including executive interviews and secondary data, to understand a manufacturer’s IoT capabilities.FindingsFive strategic IoT capabilities were identified: digital business model development, scalable solution platform building, value selling, value delivery and business intelligence and measurement.Research limitations/implicationsThe main limitations are related to the qualitative research method applied. The results are applicable mainly to relatively large and global manufacturers.Practical implicationsManagers responsible for solution business development can apply the developed model to acquire and manage IoT specific resources, processes and capabilities.Originality/valueExisting studies have not addressed the IoT-specific resources, processes and capabilities that manufacturers’ possess. This is one of the first studies to conceptualize how these capabilities are used.
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