Abstract
Mobile technology is fast becoming an indispensable part of consumers’ lives and an essential business tool in improving productivity, streamlining business processes and remaining competitive. The mobile revolution is transforming business operations, but the pervasive nature of mobile technology also introduces new and significant risks into all areas of the businesses. In most businesses, however, the governance of mobile technology and its related risks is often disjointed and implemented in an ad hoc manner, resulting in all risks not being addressed. This lack of appropriate governance policies and procedures is a direct consequence of a lack of understanding of the technology and the speed at which new technologies are developed and adopted. If the risks are not addressed in a comprehensive manner, it could have severe consequences for a business. The objective of this research is to address this problem by using an appropriate control framework, Control Objectives for Information Technology (COBIT), to identify a comprehensive set of internal controls to address mobile technology risks at a governance, management and operational level. The research proposes a comprehensive set of internal controls which can be used by those charged with governance to manage each significant risk arising from the implementation of mobile technology.
Highlights
The objective of this research is to develop a comprehensive set of control techniques necessary to address all significant risks that mobile technology exposes the business to
A gap in research was recognised that identifies the detailed controls that address each of the significant risks arising from mobile technology in a comprehensive manner
The significant risks introduced into a business by mobile technology include: interoperability, inadequate user experience, a lack of continuous connectivity, insufficient IT support, impact on continuity of business, inadequate security, excessive costs and uncertainty around data ownership
Summary
I nnovation and the rapid rate of adoption of mobile technology is driving a transformation in business models, referred to by IFS (2013) as the mobile revolution. As a result of this consumer-driven nature of the revolution and the rate of mobile technology innovation, the governance of mobile technology has been implemented as an ad-hoc reactive process to mitigate risks as they occur, as opposed to a proactive strategy appropriately aligning and governing the entire technology. The objective of this research is to develop a comprehensive set of control techniques necessary to address all significant risks that mobile technology exposes the business to. The purpose of the research is the design of key control techniques to address the significant risks relating to the deployment of mobile technology, and not to list all possible control techniques
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