METHODS FOR MANAGING ORGANIZATIONAL CONFLICTS IN HOSPITAL

Abstract

Conflict is a consistent and unavoidable issue in the healthcare organization. A hospital is the most complex healthcare setting in which conflict arises as a result of opposing interests, goals, and in other cases of confrontation. It creates a situation that reflects on the behavior and position of all parties involved. Conflict is a dynamic process and can have positive or negative effects on the hospital activity. Unresolved or inadequately managed conflict has numerous negative effects, including stress, ineffective decision making, a negative work environment, patient and medical dissatisfaction. However, effective conflict resolution has been shown to enhance team performance, increase patient safety, and improve patient outcomes. The conflict in healthcare organizations, as a result of intensification the contradictions, requires timely identification, prompt and effective intervention to minimize its adverse consequences. The implementation of effective methods for managing and reducing the number of destructive conflicts is emerging as a key criterion for the successful functioning of the hospital as an organization. Despite the existence of mechanisms embedded in their structure, the approaches to managing conflicts in healthcare organizations are different. This allows the conflict to be approached from different sides and provides a comprehensive overview of the process in the interests of actual practices practice of management. The specific nature of hospital work and its impact on the health of the population requires that conflicts in health care be accepted, discussed, and managed in a way that promotes good relationships, organizational development and productivity. The choice of adequate conflict management methods will help medical specialists and managers build an organizational culture that fosters collaboration and create the best work environment to engage in effective conflict management.