Methodology for Optimizations of Business Processes in Macedonian Railways - Transport in the Republic of Macedonia

Abstract

To achieve success in applying the philosophy of TQM (Total Quality Management), managers of Macedonian Railways - Transport must choose a certain methodology supported by a variety of methods and techniques. This paper analyzed the company Macedonian Railways - Transport with a view to identify whether it has an efficient system of quality by monitoring the way to manage business processes (identification, documentation and control) and whether it is built documentation for the Efficiency of the system. In railway traffic is necessary to observe railway standards, the standards for production, installation, service and transportation security of people and goods. To achieve the goals required and appropriate supervision. The opportunities provided by ISO 9000 standards allow us defining and activation of checkpoints, which will prevent defects, complaints, delays. But good quality system is not just a system that will provide the projected quality, but governance and optimization of the processes. For this purpose, when designing of the standard operating procedures, we need to apply an appropriate methodology for the methods and techniques for faultless production and methodology for optimizing the costs. In this paper, by applying the methodologies of Quick Response Quick Control; 8D (eight disciplines) and PFMEA method, the business processes in the Department of Revenue was optimized.The obtained results show that the implementation of these methodologies to optimize business processes leads to an improved quality and better productivity at the lowest costs of operation. DOI: 10.5901/mjss.2016.v7n3s1p394