Abstract
Despite the significant number of discussions regarding the problems of evaluating the performance of enterprises, little attention has been paid to evaluating the performance of enterprises on the basis of a comprehensive approach that takes into account all factors. The article considers a methodological approach to evaluating the performance of transport infrastructure enterprises on the example of passenger road transport enterprises, formed using a balanced scorecard. The development of a methodological approach to evaluating the performance of enterprises is important both conceptually and operationally. Methodological approach to evaluating the performance of passenger road transport enterprises is improved in the work. It is determined that one of the modern approaches to evaluating the performance of enterprises is a balanced scorecard, which is a system of strategic management of an organization, based on the measurement and evaluation of its performance on a set of indicators. The proposed methodological approach for evaluating the performance of passenger road transport enterprises involves three main stages: preparation; evaluation of the performance of passenger transport enterprises; analysis of the results of evaluating the performance of passenger transport enterprises. In the work the list of indicators are determined by which the performance assessment and the procedure for their calculation are held. On the basis of a balanced scorecard for passenger transport enterprises the author selected 4 groups of indicators: “Finance”, “Staff”, “Clients”, “Main processes of an enterprise”. The algorithm of evaluation of the performance of passenger transport enterprises is formed. The proposed methodological approach will allow passenger road transport enterprises to improve the level of competitiveness and performance. The results obtained, which are an improved methodological approach to evaluating the performance of passenger road transport enterprises, allow for further researches on how to enhance the effective activity of transport infrastructure enterprises.
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