Methodological approach to assessing the efficiency of the use of digital technologies in the activities of customs authorities

Elena Barausova,Yuliya Lebedinskaya,Evgeniya Nigay,A.D Nazarov

doi:10.1051/shsconf/202110601026

Elena Barausova, Yuliya Lebedinskaya + Show 2 more

Open Access

https://doi.org/10.1051/shsconf/202110601026

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Abstract

In conditions of limited time, which is dictated by the modern rhythm of life, digital technologies are becoming one of the main tools for optimization and rationalization of all spheres of human activity. The use of modern digital technologies in the customs system is primarily aimed at increasing the efficiency of its activities. Properties such as quality, speed, transparency, generated with the help of information customs technologies, create prerequisites for stimulating Russia’s foreign economic activity and developing the national economy. However, at present, the Federal Customs Service has a number of problems that impede the development of digitalization of customs activities, due to external and internal factors, as well as contradictions in some of the tasks facing the customs authorities. Therefore, the task of analyzing the efficiency of the use of digital technologies in the activities of customs authorities becomes urgent. The authors of the article proposed a methodological approach to assessing the efficiency of the use of digital technologies in the activities of customs authorities, which is based on assessing the quality of electronic customs services.

Highlights

An important condition for the use of digital technologies in the activities of customs authorities is the organization of a clear sequence of legislatively enshrined actions that consider the variety of factors in the digital development of this organization
The relevance of the scientific article is evidenced by the unfinished Federal Target Program "Electronic Russia" for 2002-2010, approved by the decree of the Government of the Russian Federation of January 28, 2002, the purpose of which was the total informatization of the activities of state bodies [1] and the unfinished program "Information Society" on 2011-2020 years [2]
To further assess the quality of these programs in the activities of customs authorities, the authors proposed a methodology for assessing the efficiency of the use of digitalization, based on assessing the quality of electronic customs services

Summary

Introduction

An important condition for the use of digital technologies in the activities of customs authorities is the organization of a clear sequence of legislatively enshrined actions that consider the variety of factors in the digital development of this organization. The relevance of the scientific article is evidenced by the unfinished Federal Target Program "Electronic Russia" for 2002-2010, approved by the decree of the Government of the Russian Federation of January 28, 2002, the purpose of which was the total informatization of the activities of state bodies [1] and the unfinished program "Information Society" on 2011-2020 years [2]. To further assess the quality of these programs in the activities of customs authorities, the authors proposed a methodology for assessing the efficiency of the use of digitalization, based on assessing the quality of electronic customs services

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