Abstract

Analysis of the available methods of the clients (freight owners) service at the railroad-siding facilities (non-public places) during the handling of documents and operations of carriages loading/unloading using the PC software is carried out. The development of new tool in the form of the fast acting access, involving the mobile application is suggested. Arrangement of the interaction of the railroad with the users of the railroad services (freight owners) is realized by means of signing documents, confirming the realization of the commercial operations with carriages and loads in the points of the carriages transfer between the participants at freight points. According to the available tooling base of the customers, who use the services of the carrier, there is the software for PC, web-sites and Intranet servers. Software is installed on the stationary work places of the operators, who take part in the freight delivery to the freight owner. Authors suggest to use the technique of data processing and usage in the program, developed on the base of the platforms apk and iOS. Importance of the research is stipulated by the necessity to provide the efficient methods of the control and analysis of the data entry of the freight for the presentation of the events, taking place in the process of the carriages reception at the terminal points of the freight operation, including their preparedness for the transportation by the railroad. The researchers underline that IT support of the technological process, taking place at the railroad is a necessary condition for the development of the optimization models of the interaction systems [2]. Examples of ACS possibilities usage, formalization of the operation process events at the interaction with the consumers of the services, at determination of the time of the delay start and end of the carriages and freight , delivered to   recipient of goods are suggested  in the  research [3].

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