Abstract
In this study, we considered projects in which enterprise service systems are developed using artificial intelligence (AI) technologies. Many enterprises have started applying AI technologies to their business functions. When effectively introducing AI technologies, it is important to identify suitable business domains in the enterprise before planning the projects. For this purpose, we propose a GQM+Strategies-based method that divides the top business goal into strategies as part of a goals-strategies decomposition tree, and identifythe business goals and tasks for AI service systems. In addition, we propose a method for assessing the applicability of an AI service system for the identified business tasks. We confirm the effectiveness of the proposed methods through a real-world business analysis and a use case analysis.
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