Abstract
Mediation and negotiation have for many years been the most important methods for dealing with conflict between individuals, groups, organizations, and nations. The main advantage of mediation and negotiation is that they are both voluntary and noncoercive methods in which ultimate decision-making power with the parties is in conflict. An outcome is not imposed on the parties by the courts or a powerful outsider. Mediation and negotiation comprise a complex system of relationships, activities, moves, and resources. Students of mediation and negotiation seek to study how this complex system works, understand the various moves and phases involved, and in particular, identify strategies and techniques that may assist the parties in conflict to achieve a satisfactory outcome. As conflicts become more pervasive and brutal, the search for more effective mediation and negotiation figures very prominently in our research agenda.
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