MEDIATING EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT IN INFLUENCE OF JOB CHARACTERISTICS TOWARDS PERFORMANCE

Abstract

The aims of this study are (1) job characteristics towards job satisfaction of PT. Bank Kalbar’s staffs, (2) job characteristics towards organizational commitment of PT. Bank Kalbar’s staffs, (3) job characteristics towards performance of PT. Bank Kalbar’s staffs, (4) job satisfaction towards performance of PT. Bank Kalbar’s staffs, and (5) organizational commitment towards performance of PT. Bank Kalbar’s staffs. This study was a survey in which researchers took sample from a population and used questionnaire as the main instrument for data collection. Generally, analysis unit in a survey is individual (Singarimbun and Effendi, 1995). Thus, the analysis unit in this study was PT. Bank Kalbar staffs an individual. Job characteristics did not have any influence towards job satisfaction, organizational commitment and performance. On the other hand, job satisfaction and organizational commitment had significant and positive influence towards performance. Job satisfaction was not a mediating variable in the influence of job characteristics towards performance. Furthermore, organizational commitment was not mediating the influence of job characteristics towards performance. This is one of few studies comprehensively the analysis on human resource management in PT. Bank Kalbar provides several alternative method to improve performance of PT. Bank Kalbar’s staffs. Management system the bank currently applied has yet been able to encourage the staffs to improve their performance.