Abstract

One of the government administrators using the latest technology under the government through the Ministry of Housing and Local Government (KPKT). Where the Ministry has launched an online system that will be monitored by the Local Authority called ePBT. The launch is aimed at improving the efficiency of PBT processing business, producing more efficient work, and not burdening consumers or taxpayers. In the context of the local government system, especially in the decision-making process, the public authorities (taxpayers), councilors and officials of local authorities are very important in the form of a communication network system that enables various issues to be heard and heard, ultimately involves any service transformation, work network connection and other changes that are generally defined through the MEC model. The use of this model is closely linked to the Local Government Department to further enhance the efforts to assist Local Authorities in providing E-Government services. The Local Government Department under the Ministry of Housing and Local Government takes proactive measures to maximize the use of information communication technology (ICT) in the delivery of public services specifically for Local Authorities. This means that the e-PBT system is believed to see the implementation of Electronic Governance more efficient, fast, quality, safe and customer-friendly and able to have a high impact on the public compared to the long-term Public Administration model (NPM) Malaysia.

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