Measuring the Impact of Work Environment Change Programs: A Systems Approach

Abstract

To understand and address multi-causal work and organizational problems associated with intensive office technologies environments, a macroergonomic approach is taken incorporating a systems analysis tool and process. This paper describes the application of a systems analysis model, coupled with research and case study findings derived from a macroergonomic framework to provide a process for developing and evaluating strategic and systematic solutions. An Economic Advantage analysis is used to evaluate and determine the cost/benefits of each proposed alternative or program solution based on direct and indirect costs and compensation. The benefit of this systems analysis model is the integration of micro and macro-ergonomic approaches for solving organizational problems. Work environment change programs implemented by companies that incorporate a macroergonomic, systems approach demonstrate positive results in minimizing negative health effects based on financial and indirect costs and improved employee and business unit effectiveness.