A Macroergonomics Tool for Assessing Work System Processes: Systems Analysis Tool (SAT)

Abstract

A macroergonomics tool for assessing work system processes, the Systems Analysis Tool (SAT) is described. The seven-step methodology is discussed involving defining the problem and, developing and evaluating strategic systematic solutions. An evaluation scorecard which includes an Economic Advantage analysis is used to determine the cost/benefits of each proposed alternative or program solution based on direct and indirect costs and compensation. A decision criteria table is constructed providing a basis for a trade-off comparison of microergonomic and macroergonomic alternative solutions. The benefit of the SAT is the integration of micro- and macroergonomic approaches for solving organizational problems. Work system changes implemented by companies that incorporate a macroergonomic, systems approach demonstrate positive results in minimizing negative health effects based on financial and indirect costs and improved employee and business unit effectiveness.