Measuring the effectiveness of a human resource information system in National Iranian Oil Company

Abstract

PurposeThe purpose of this paper is to examine the impact of three specific variables, namely: system quality, information quality, and finally information use, on the effectiveness of a human resource information system (IS) in an Iranian oil company.Design/methodology/approachTo investigate the effectiveness of a human resource IS, the paper analyzes the end‐user satisfaction based on the DeLone and McLean IS effectiveness model. A methodology is developed that follows a series of steps to calculate the effectiveness of an IS. The questionnaire is designed and refined by expert review. Data from four surveys in four different organizations in the Iranian oil industry are pooled.FindingsResults show that user satisfaction from information quality, system quality, and system use is, respectively, 0.92, 0.82, and 0.91.Therefore, the integrated human resource system in the Iranian oil company has a high degree of effectiveness. Implications of these findings are discussed along with some directions for future research.Research limitations/implicationsThe model proposed in this study is applicable to a human resource environment. Modification of the proposed model may be needed in applying this model to other environments.Practical implicationsThis study helps information technology managers identify the elements which impact on end‐user satisfaction and assists them in planning to enhance the effectiveness of ISs by improving end‐user satisfaction.Originality/valueThe results extend the understanding of the role of end‐user satisfaction in IS effectiveness. The research findings have implications for the development and deployment of IS.