Measuring Task Conflict and Person Conflict in Software Testing

Abstract

Task-related conflict and person-related conflict in software testing are inevitable and can impact the effectiveness and efficiency of the software development process. The dimensionality of conflict in software testing is reasonably well understood, although in past research both types of conflict have frequently been modeled as reflective constructs that can obstruct the effectiveness of their use as organizational assessment and training tools. One contribution of this study is an empirical model of conflict sources in software engineering; such sources of conflict threaten to derail efficient software development outcomes in firms. A second contribution of this research is the development of a formative measurement model for purposes of development of assessing task conflict and person conflict in software teams. These validated measures can be utilized as training and development instruments for on-the-job remediation of development team conflict. As is indicated in the organizational behavior and software engineering literature, deploying valid measures of workplace stressors such as conflict can lead to the managerial application of effective strategies and tactics to improve workplace morale and satisfaction, to the great benefit of productivity and retention.