Abstract
Public hospitals are government-owned hospitals, but they’re not fully funded by the government. The UN provides the majority of funding for public healthcare; however, very little is known about the quality of public hospitals in Somalia.Purpose: This study aims to evaluate the quality performance of public hospitals by using nine indicators, namely, patient waiting time, patient complaints, patient satisfaction, employee job satisfaction, medical service cost, shortage of medical services, errors in medical services, waste in processes, and availability of quality medical equipment.Methodology: First, the research began by mapping referral public hospitals in federal states of Somalia. Second, using simple random sampling with a self-administered questionnaire targeted at 16 public hospitals with 30 respondents, for a total of 480; however, two hundred and ninety-seven respondents have accepted to participate in the study, these make in a response rate of 62 percent. Research data were analyzed based on descriptive analysis.Findings: The findings of this study indicate that the majority items of the quality performance mean values were less than the midpoint of the scale (mean = 2.909, the standard deviation = 0.867). This indicates that the majority of the respondents were either neutral or agreed with the negative scale about the quality performance of the public hospitals.Research limitations: This research focused solely on the quality performance of the Somali public hospitals; thus, the results might not be applicable to other countries.Originality/value: Present research findings provide guidelines for enhancing quality performance in the Somalia public healthcare sector.
Published Version
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