Measuring Parental Satisfaction with Online Education in Schools of Karachi

Abstract

The education sector of Pakistan has been greatly affected due to the pandemic that forced the schools’ operation to be run online like many other businesses and industries. This study focuses on researching the effects this transition had on parents by measuring their satisfaction levels. The instrument used to collect quantitative data for this study includes categories, school-level technological support, school-level instructional support, curricular programs, social interaction and overall satisfaction with the online education. Differences of parental satisfaction in these categories and the factors that influence them such as school fee, educational levels of parents and number of enrolled children per family have been studied. The findings revealed that parents are satisfied given the challenges and hurdles that schools have faced and are still facing in transitioning from on-campus to online education. A few significant differences were found between number of children enrolled in online education and parental satisfaction with technological support as well as social interaction. Significant differences were also found between school fee and parental satisfaction with curricular programs. These findings provide us with future directions for further research