Measuring Intellectual Capital Performance of Indian Private Sector Banks Using WASPAS

Abstract

Indian private sector banks are currently showing excellent performance. Their success is largely attributed to strong management practises, customer-centric strategies, technical breakthroughs, and risk management techniques. Indian private sector banks are quickly adopting digital transformation, responding to shifting market circumstances, and providing cutting-edge banking solutions. This has aided in expanding their customer base and raising client contentment. To inspire client confidence, they have also concentrated on enhancing service quality, offering individualised services, and putting in place robust security measures. Policy makers, regulators, and business experts can benefit from studies regarding the performance of Indian private sector banks and a knowledge of the elements that contribute to their growth and success. This makes it possible for them to locate best practises and methods that may be used repeatedly to enhance the general wellbeing and effectiveness of the banking industry. Comparative evaluations with public sector banks are possible by investigating the efficiency of private sector banks. The usefulness of various ownership structures and management philosophies in promoting financial performance, client satisfaction, and general competitiveness is evaluated through this comparison. The Weighted Aggregate Product Assessment (WASPAS) approach is a making decisions methodology which employs the Weighted Sum Model (WSM) as well as the Weighted Product Model (WPM) to rank and evaluate alternatives based on many criteria, each of which is weighted to reflect its relative relevance. An overall rating for each alternative is then determined by evaluating and combining the criteria utilising either additive or multiplicative techniques. This strategy enables decision-makers to consider both the advantages and disadvantages of each criterion among the possibilities. KAL has got first ranking and KMB has got lowest ranking in the Indian private sector banks. In this paper, The Performance of Indian private sector banks KAL has got first ranking and KMB has got lowest ranking.