May I work from home? Views of the employment relationship reflected in line managers' telework attitudes in six financial‐sector organizations

Abstract

PurposeThe purpose of this paper is to contribute to two related contemporary debates on the changing views of the employment relation and on the adoption of telework as a new work practice by analyzing line managers' general telework‐attitude formation processes, and possible outcomes in concrete request situations, mirroring managers' views of the employment relationship.Design/methodology/approachThis multi‐method study among 65 managers in six financial‐sector organizations comprises two parts. The interview part focuses on managers' arguments for or against telework in their departments, and how these are weighed in the telework‐attitude formation process. In the vignette study, managers assess their attitudes towards specific, hypothetical, but realistic telework requests of fictive employees in their departments.FindingsCombining the results of both studies, it is shown that the governance view dominates. Some managers, however, consider telework an “idiosyncratic deal.” Particularly in telework‐request situations, also the exchange view enters into the managers' perceptual frames. In order to decrease managers' ambivalence towards telework, the human resource management (HRM)‐system needs to be internally consistent and based on a view of the employment relationship which stresses commitment and trust as guiding principles, rather than control and coordination.Originality/valueEmploying a “configurational approach to strategic HRM,” this paper focuses on the importance of the “embeddedness” of telework practices in larger HRM‐systems in general, and the role of cultural obstacles in particular. Telework arguments are considered the HR principles guiding the telework‐attitude formation process, and mirroring managers' views of the employment relationship as part of their workforce philosophies.