Maturity Models for Testing and Calibration Laboratories: A Systematic Literature Review

Abstract

Currently, testing and calibration laboratories are undergoing organizational restructuring in view of technical and regulatory requirements. To assist these laboratories, maturity models (MMs) can be used for the implementation and maintenance of management systems. The use of fuzzy logic is often found in association with the construction of MMs. Fuzzy logic helps in the construction of these models, removing subjective elements from the maturity assessment. Therefore, the objective of this study was to perform a systematic literature review (SLR) using the Methodi Ordinatio focused on MMs built with fuzzy logic that aim to evaluate the degree of maturity of testing and calibration laboratories that have implemented ISO/IEC 17025 for their quality management systems (QMSs). This analysis was performed with articles published between 2012 and 2022 in several databases using keywords such as “maturity model”, “fuzzy” and “ISO 17025” and resulted in 18 articles, which made up the bibliographic portfolio. After analyzing the content of these studies, it was possible to conclude that, although no study specifically discussed this MM, the discovered articles were important for presenting ideas and suggestions for future research.