Abstract
The Covid-19 pandemic has caused major changes in almost all aspects of human life, including the implementation of public services. Government policies that implement work from home (WFH) for government agencies located in areas with a certain risk of transmission, have caused public service activities to undergo changes. public services during the Covid-19 pandemic while maintaining health protocols has become a separate issue and has led to many innovations in the field of public services. One of the public services affected during the Covid-19 pandemic is marriage services at the Office of Religious Affairs (KUA). Complaints from a number of communitiesaimed at marriage services at the KUA with suspected maladministration. This study aims to analyze marriage services at the KUA during the Covid-19 pandemic. The study was conducted using the literature study method with data sources for journal articles, government agency websites and related documents. Since the beginning of the pandemic period, the implementation of marriage services at the KUA has been regulated by three circular letters from the Director General of Islamic Community Guidance at the Ministry of Religion, taking into account developments in the condition of the community. Online marriage registration is optimized, and is demonstrated by the high rate of registration of marriage registrations during the Covid-19 pandemic.
Highlights
The Covid-19 pandemic has become a major problem for the world since its first appearance in Wuhan, China in December 2019
By seeing the importance of the quality of public services that must be optimal in various conditions, this study aims to analyze the marriage services at the KUA during the Covid-19 pandemic
The Ministry of Religion, through the Directorate General of Islamic Community Guidance, issued the latest policy regarding marriage services in Circular Number P006/DJ.III/Hk.00.7/06/2020 concerning Guidelines for Implementation of Marriage Services during the Covid-19 Pandemic which was published on June 10, 2020 and stated that that the public is allowed to carry out the marriage contract outside the KUA
Summary
The Covid-19 pandemic has become a major problem for the world since its first appearance in Wuhan, China in December 2019. The Covid-19 pandemic is threatens human health, but has negatively affected the world economy (Shangguan, Wang, & Sun, 2020). The large-scale limitation of human activities in an effort to stop the spread of the virus reduces various economic activities and causes various health, social and economic problems that can change rapidly, are unpredictable, uncertain, complex and can cause turmoil in society (Amalia, 2020). Global conditions indicate there are 216 n egara infected, with unconfirmed numbers 17 660 .523 inhabitants and the death rate 680 894 inhabitants (WHO data as of August 2, 2020 in covid19.go.id). In Indonesia alone, the confirmed figure reached 353,461 people, the cure rate was 277,544 people and the death rate was 12,347 people (covid19.go.id, data on 16 October 2020)
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