Abstract

Purpose – the purpose of the article is to investigate current marketing and branding trends in higher education, and to discuss some popular marketing tools incorporated into the marketing strategy of a contemporary university. The rele-vance of the research topic is determined by the fact that managers working in higher education have to become more market-oriented as they are facing new challenges in an extremely competitive international environment. Research methodology – the article is based on the analysis of theoretical literature and previous research on the topic, OECD and EU documents on the basic trends in higher education, and marketing plans of randomly chosen higher edu-cation institutions. Findings – the analysis performed in the article has allowed the author to identify the main challenges experienced by contemporary universities in the agenda of promoting their educational services and programmes, and some novel mar-keting tools applied for enhancing the university’s brand awareness and reputation. Research limitations – the limitations of the study are mainly related to the research base, which includes a few higher education institutions, so future study with a broader research base is recommended to generalize the findings. Practical implications – the research results may be useful for higher education managers responsible for developing a competitive marketing strategy of the university aimed at promoting their educational services and programmes. Originality/Value – the research is based on the analysis of working marketing plans of some universities having good marketing traditions.

Highlights

  • In the context of significant changes occurring in higher education, modern universities compete for intellectual resources, students, national and global rankings, competition being an important force of their improvement

  • The relevance of the research topic is determined by the fact that managers working in higher education have to become more market-oriented as they are facing new challenges in the extremely competitive international environment

  • The purpose of the paper is to investigate current marketing and branding trends in higher education and to discuss some popular marketing tools incorporated into the marketing strategy of a contemporary university

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Summary

Introduction

In the context of significant changes occurring in higher education, modern universities compete for intellectual resources, students, national and global rankings, competition being an important force of their improvement. The scope and significance of tertiary education have changed considerably; higher education sector is growing globally and participation is expanding; the proportion of international students is increasing; massification and internationalization of the sector are gaining speed (OECD, 2008; OECD, 2009: OECD, 2012; OECD, 2017). This all leads to the tdiversification of the student population.

Main trends in higher education marketing
Building a strong institutional brand
Designing an institutional “visibility and awareness” campaign
Marketing metrics
Success measurements as KPI – key performance indicators
Conclusions
2: Special Features

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