MAQM: a generic object-oriented framework to build quality models for Web-based applications

Abstract

Software measures play an eminent role in the evaluation of quality of a Web-based application. Increased dependency on Web-based applications enhanced the need to evaluate Web quality parameters. A poor quality Web application fails to fulfill customer’s implicit and explicit requirements resulting in poor customer acceptance. Many frameworks have so far been proposed for measurement of quality parameters of Web-based applications but they lack in one way or other. Most of the existing frameworks deal with narrow range of quality characteristics or is limited to a specific Web-based application perspective. Based on the limitations of the current frameworks, this paper proposes a new generic conceptual object-oriented framework multi-attribute quality model which scientifically categorize quality characteristics and its sub-characteristics based on different perspectives and usage of Web applications. The main concept of the newly proposed framework is to analyze and expand the previously established quality characteristics in Web-based applications. The approach is chosen due to the diverse and impulsive nature of the Web applications. For designing the framework ISO/IEC 9126 framework is used as reference.