Abstract
The challenges in higher education and global competition encouraged performance excellence and the pursuit towards providing educational services characterized by high quality. To ensure performance excellence, quality management practices are considered as one of the variables that affect the organizational performance. On the other hand, organizational learning is a method that facilitates the process of improving the organizational performance. The results of organizational performance vary according to environmental conditions, especially an organizational culture that is one of the important indicators that are characterized by organizations. This encourages choosing the organizational culture as a moderating variable. However, this paper highlights organizational performance through a proposed conceptual framework to be considered in higher education institutes.
Highlights
The concept of the performance in higher education is one of the most important issues in the last decade forHow to cite this paper: Mohammed, A.H., et al (2016) Mapping the Relationship among Quality Management Practices, Organizational Learning, Organizational Culture, and Organizational Performance in Higher Education: A Proposed Framework
This study primarily aims to fill the gap found in the literature by suggesting the relationship between quality management practices (QMPs), organizational learning (OL) and organizational culture (OC), and organizational performance in the context of Iraqi higher educational institutions, to examine it in future
This study highlighted the variables that effect in organizational performance, the first one is quality management practices(QMPs) that Malcolm Baldrige National Quality Award (MBNQA) was selected as the gold standard for understanding the quality management [48], this standard content six practices [49]: Leadership, Strategic planning, Workforce, Customer focus, Information and Analysis, process management
Summary
How to cite this paper: Mohammed, A.H., et al (2016) Mapping the Relationship among Quality Management Practices, Organizational Learning, Organizational Culture, and Organizational Performance in Higher Education: A Proposed Framework. Due to the lack of studies concerning the relationship between quality management and organizational learning and their relationship to organizational performance [7], prior surveys in literature showed several gaps that needed addressing. Organizational learning has a significant role in transforming prior experiments into novel ideas as advocated by Bapuji and Crossan [14] to transform ideas into actions and policies, with the ultimate aim of enhancing the performance of the organization [15] [16] This boosted authors to maximize their examination and confirmation of a direct positive relationship between OL and organizational performance [17]-[22]. This study primarily aims to fill the gap found in the literature by suggesting the relationship between QMPs, OL and OC, and organizational performance in the context of Iraqi higher educational institutions, to examine it in future. Research framework will be provided in Section 4; Section 5 presents the conclusions
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