Mapping routine interactions in port operations: Insights from social network analysis

Abstract

Social network analysis proves to be a valuable instrument for comprehending and visually representing intricate relationships among diverse entities within a network. This study aims to explore the application of social network analysis within the context of hinterland port operations. In pursuit of this aim, we examined the interactions amongst various stakeholders, including port authorities, truck drivers, port agent companies, vigilant guards, import/export firms, and terminal operators. As a result, we unveiled patterns, pinpointed bottlenecks, and unearthed opportunities to amplify efficiency and collaboration within this system. This inquiry contributes to the existing body of knowledge concerning the utilization of social network analysis within the maritime industry while also providing insights to enhance port performance.