Managing Satisfaction in synchronous online learning: results of a statistical study on the material of teaching Russian as a foreign language

Abstract

Introduction. The widespread adoption of distance learning makes it relevant to reflect on the experience gained during the period of ubiquitous transition to the online format in 2019-2021. The purpose of the research is to investigate the factors influencing student satisfaction with synchronous online courses and to develop recommendations aimed at creating a positive educational experience for students in the online environment, specifically for teachers and methodologists. Materials and methods. This study draws upon survey data concerning the synchronous online acquisition of Russian as a foreign language among tertiary education students, both domestically and internationally. The sample comprised 307 individuals representing 16 countries, all of whom had engaged in at least one synchronous online course in the Russian language. Evaluation of satisfaction regarding the online learning experience centered on the variable denoted as "Course Satisfaction Assessment." The survey instrument was constructed based on the three-factor model, Community of Inquiry (COI), recognized for its efficacy in assessing effective online learning. This model, adapted to suit the context of synchronous online learning, comprehensively incorporates cognitive, pedagogical, and group communication factors. Results. As a result of correlation analysis, the ten most significant correlations with the variable "Course Satisfaction Evaluation" were identified. The most significant correlation of satisfaction with learning was established with positive evaluation of the course content – its practical usefulness and relevance to the needs of learners (r=0,44; p<0,01). Factors related to feedback from the instructor (r=0,34; p<0,01) and the motivational effect of the learning showed a high level of correlation with satisfaction with the training (r=0,35; p<0,01). Meanwhile, the factors of group communication did not show significant correlations. Considering the most important factors of satisfaction, recommendations were formulated to improve the effectiveness of synchronous online learning and enhance student motivation through content and organizational aspects of learning. Conclusion. The conducted study contributes to the understanding of significant aspects of student satisfaction management in synchronous online learning. Practical recommendations have application value for the practice of online learning design and teaching in synchronous online format.