Abstract
This chapter looks into managing capacity and demand. It defines capacity as the maximum possible output of an operation or process in a given time. The chapter explores different types of capacity measurement alongside its management in a customer processing operation. Additionally, it discusses alternative methods for forecasting demand and managing capacity by referencing time series forecasting, causal forecasting, qualitative techniques, level capacity, chase demand, and demand management. The chapter also lists the four types of labour flexibility. It mentions revenue management as the system for operators to maximize profitability through their senior management in operations.
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