Managers’ attitude and organizational culture for social media use in supply chain efficiency and responsiveness

Muhammed Kürşad Özlen

doi:10.24818/jamis.2021.03005

Abstract

Research Question: The research model proposes that (a) Managers' Attitude and Organizational Culture are fundamental in using Social Media for supply chain activities, and (b) Social Media Use increases Responsiveness and Operational Efficiency. Motivation: IT professionals are continuously improving advanced software programs for business activities to leverage their activities and benefits. Beside that there are Social Media platforms which provide online presence to the company and enhance communication of people. Literature has studies regarding the use of Social Media for supply chain activities which mainly focus on enhancing marketing and customer relationships and the integration of supply chains. However, there is scarcity of research from organizational and employee perspectives. Idea: This study aims to see the influence of Managers’ attitude and Organizational culture for Social Media usage of supply chain professionals in their supply chain activities. Data: In order to test the relationships, a survey is conducted among 200 employees/professionals employed across 44 BiH SMEs which are parts of existing supply chains from various sectors. Tools: Descriptive statistics, confirmatory factor analysis-CFA and regression analysis are employed by using SPSS (version 20) software program. Findings: BiH companies have high operational efficiency and positive considerations about all model components. The results also show that the model works well in all dimensions. Contribution: This research serves as a good basis/template for similar future studies especially in BiH environment. Besides that, since there is few research from organizational and employee perspectives, this study purposes to see the impact of Managers’ attitude and Organizational Culture for Social Media usage of supply chain professionals in their supply chain activities.

Highlights

Given that supply chains and their management become extremely important as a result of fast changes in national/global markets and customer behaviors, supply chains and their activities take the attention of researchers and practitioners
Based on the discussion we propose that H1: “Organizational Culture” positively influences “Social Media Use”; and
It is given that the use of Social Media for supply chain activities mainly focuses on enhancing marketing and customer relationships and the integration of supply chains

Summary

Introduction

Given that supply chains and their management become extremely important as a result of fast changes in national/global markets and customer behaviors, supply chains and their activities take the attention of researchers and practitioners. One of the newest and most effective ways of enhancing business in terms of responsiveness and strength of chain ties is Social Media. Social media is one of the most important tools in transforming the way organizations approach to their operations, supply chain partners, customers etc. The research on keeping up with the latest trends and using innovative tools/techniques such as Social Media in organizational activities has become a hot topic. Social Media is useful in providing higher visibility, easier promotion and wider access to services and products in enhancing the integration of supply chains. Chain management literature is weak in studying social media use for work (Chae, 2015; van Zoonen et al, 2017) especially regarding the employees who have close interaction with supply chain partners (Huo et al, 2015)

Objectives

Results

Conclusion