Managerial Performance of Fast-Food Restaurant Managers in the Philippines: Basis for Capability Enhancement Program

Jessie Anne T Demetillo Et Al

doi:10.17762/turcomat.v12i3.2234

Abstract

The study generally assessed the management skills, work values, and job performance of the fast-food restaurant managers in the Philippines as a basis for developing managerial capability enhancement program. Specifically, it aims to determine the profile; the level of the management skills, work values, and job performance as assessed by the managers and of their staff; and the relationship that exists among the variables: profile and management skills, profile and work values, profile and job performance, management skills and job performance, and work values and job performance. The results revealed that most managers ages 25 and below and with bachelor's degree; they mostly served as a manager for only five years and below; had attended five and below the number of trainings relative to their position; and have an average monthly income of P15,000 and below. Managers are excellent in management skills, work values, and job performance as assessed by themselves and their staff. Results also showed that the average monthly income was found to have a significant relationship with management skills, work values, and job performance. Further, management skills and work values are highly significant to the fast-food restaurant managers' job performance.

Highlights

Statement of contribution and methodsIn a fast-growing organization, an assessment of the management skills, work values, and job performance of the restaurant managers overtime is highly essential for designing capability enhancement programs for continuous improvement
Fast-food restaurant is a particular type of restaurant characterized by its fast-food cuisine and minimal table service
It is imperative to the management to ensure that they have the managers that possess exemplary management skills, work values, and job performance and that an assessment should be regularly done as a basis for continuous improvement

Summary

Statement of contribution and methods

In a fast-growing organization, an assessment of the management skills, work values, and job performance of the restaurant managers overtime is highly essential for designing capability enhancement programs for continuous improvement. This research undertaking corroborates the relationship of profile variables considered in the study to the management skills, work values, and job performance of the fast-food restaurant managers. The study likewise validates the relationship between management skills and work values to the fast restaurant managers' job performance. Part II of the questionnaire was designed to gather information about management skills on how managers and staffs view it among fast-food restaurants. Part III was constructed to gather information about the level of work values on how the managers and staff respondents view it among fast-food restaurants. Content validity was determined by the managers and staff of the fast-food restaurants not included in the study Their comments were considered in the preparation of the instrument's final copy.

Results, discussions and conclusions

Findings

Conclusions