Abstract
The present study aimed to examine the role of manager attitude (MA) on enhancing employee performance (EP) at the tourism and travel institutions (TTI) in Jordan. The study population consists of 3700 employees at the TTI located in the capital of Jordan (Amman) as most of institutions located their (97%). A randomly sampling technique was employed at the present study. Collected data were analyzed using Statistical Packages for Social Sciences (SPSS) program. The researcher distributed 132 questionnaires, 123 of them were returned, which forms 93% of the sample. The study found a statistical significant influence of MA on EP in general. More specifically, the results showed that there is a statistically significant impact of MA on the three dimensions of EP (quality of work, quantity of work and speed of work achievement). The researcher accounts these results that the concept of MA helped people at the organization to become more effective in carrying out of their duties to improve organizational performance through the increasing level of individual competences. Finally, further research opportunities could enrich the understanding of MA and EP at the Jordanian TTI has been verified.
Highlights
Employee Performance (EP) is the key element to achieve organization goals as it increases the effectiveness and efficiency of the organization
According to the Jordanian ministry of tourism and antiques statistics (2019), there are about 4800 employees working in travel institutions (TTI) around the kingdom, most of them working in the capital Amman
The study population was workers at TTI located in the capital of Jordan Amman
Summary
EP is the key element to achieve organization goals as it increases the effectiveness and efficiency of the organization. It prepares employees to hold future positions in an organization with full capabilities and helps to overcome the deficiencies in any job related area (Elnaga & Imran, 2013; Khan, Dongping, & Ghauri, 2014). The question remains how we can make an employee work more efficiently and effectively to guaranteeing an EP in order to increase the productivity of any organization?. The literatures show many factors found to have noteworthy influences on the EP such as incentives, the culture of the organization, the working environment as well as MA (Alfandi, 2016; Armstrong, 2000). MA consider as one of the important factors that save time and cost at work (Baum & Devine, 2007; Kaynak, 2003; Khan et al, 2014; Elnaga & Imran, 2013). When a manager of a travel and tourism company ensures that each task is completed to the best of his ability, this attitude will infuse the workplace with the same mindset and positively influence his EP
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