Management of Public Information Disclosure in Indonesian Autonomous University: Case Study in Universitas Brawijaya

Abstract

This study aimed to understand, describe, and analyze the management of public information disclosure, support and inhibiting factors, and efforts to improve the management of public information disclosure in one of the autonomous universities, Universitas Brawijaya (UB). This study uses the case study method with a qualitative approach. This study adopted a participative observation, in-depth interviews with five key informants, collecting documents, and audio-visual material to collected data. The finding of this study shows that management of public information disclosure in UB refers to Public Information Disclosure Number 14 the Year of 2008 (UU KIP). It refers to Regulation from Minister of Education and Culture Number 75 the Year of 2016 about Public Information Services in Universities that are provided through integrated service information center (PINTER) UB. UB also provided service of complaints and community satisfaction surveys. Management of Public Information Disclosure in UB influenced by the existence of supporting factors from UB manager and e-complaint system and internet network to support services activity. In contrast, the inhibiting factors are arising from lack of management in faculty or work unit and the lack of socialization from Information and Documentation Management Officer (PPID / IDMO) and Information, Documentation, and Complaints Center (PIDK / IDCC) to the academic communities. It made service yet utilized optimally. Besides, the efforts to improve the management of public information disclosure always carried out to improve service quality such as 1) establish good relations between staff, enhancing coordination between faculties and work units, 2) Increasing coordination with Manager and Quality Assurance Unit (QUA), 3) Using new regulation the Minister of Administrative and Bureaucratic Reform Number 14 of 2017, and 4) Adding three-division managers, such as Manager of information services, the Manager of user complaints and survey, and Manager of verification and data integration mapping.