Management of Facilities Services Across ADNOC Group Companies

Abstract

Abstract ADNOC Group B&S managing its facilities across ADNOC Group Companies by planning, executing, and monitoring all facility services involved in building maintenance services, office space management, building asset management, and soft services by using Computer Aided Facility Management (CAFM) system. CAFM system is a specific type of facility management system that allows users to optimize a lot of customer-oriented services in an organization, such as facilities services, office space management, building assets management, and so on. Additionally, CAFM system allows for planning, executing, and monitoring of various activities within facilities once the building is ready after construction handover. ADNOC Group B&S is adding Service Provider contracts in the system and managing Service Providers operational scope of work such as Assets, Buildings, Resources, Maintenance Schedules, Spare-parts, Service Level Agreement (SLA) and Key Performance Indicator (KPI). Also, CAFM System h a s mobile solution which enabled ADNOC Group B&S to facilitate the Service Provider to perform real-time maintenance activities and allow business owners to monitor the Service Provider work-orders/service requests. One of the important tools that enable ADNOC Group B&S to have a visualization of information is by utilizing the Data Analytics and Business Intelligence dashboards.