Abstract
Quality Management Systems (QMS) of volume production car makers tend to be large. Complexity levels in such structures are difficult to manage. From the design release to the production stage, a manufacturer has to control roughly 9000 parts (including fixings) for a large size car. A large number of subsystems, together with their coupled interactions increase a system’s complexity. Results of the application of a model to manage complexity in some automotive companies in the West Midlands (UK) suggest that complexity reduction leads to quality improvements.
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