Management of Academic Advising in Higher Educational Institutions during COVID-19 Pandemic

Rabab Ali Abumalloh,Abeer Rafi’I Al Abdulraheem,Azzah Ibrahim Alghamdi,Nedaa Azzam

doi:10.5267/j.msl.2020.12.006

Rabab Ali Abumalloh, Abeer Rafi’I Al Abdulraheem + Show 2 more

Open Access

https://doi.org/10.5267/j.msl.2020.12.006

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Abstract

COVID -19 pandemic has a huge global impact on education over the world. Many countries decided to close universities, colleges, and schools to limit the spread of this disease. Almost 91% of students worldwide have shifted to online education. Educational institutions have struggled to provide their students with suitable online learning and assessment tools. As a new experience for both teachers and students, Imam Abdulrahman Bin Faisal University has set new online academic services to make it possible and easy for students to get the help they need and to overcome the new obstacles they are facing. The purpose of this study is to gain a deeper understanding of student satisfaction with their academic advising in light of the new emerging situation. Additionally, direc-tions were presented for the academic advising section members to allow them to manage the unit appropriately. To achieve that, students were clustered regarding their level of satisfaction with the provided services. Students’ answers were collected through an online questionnaire and the data were analyzed and segmented using the k-mean clustering technique. Regarding results, recommendations for improvements were suggested and action plans were prepared.

Highlights

Higher education facilities provide students with the required knowledge in several fields and play an important role in the process of comprehensive development over several aspects of a person’s life
The purpose of this study is to gain a deeper understanding of student satisfaction with their academic advising in light of the new emerging situation
Some might face some difficulties chime with their peers or their instructors. These are some of the reasons most, if not all, educational facilities provide academic advising, whether as a strategy or documented procedures or even as a scheme within the institution

Summary

Introduction

Higher education facilities provide students with the required knowledge in several fields and play an important role in the process of comprehensive development over several aspects of a person’s life. Some might face some difficulties chime with their peers or their instructors These are some of the reasons most, if not all, educational facilities provide academic advising, whether as a strategy or documented procedures or even as a scheme within the institution. This prescriptive development that is achieved through advising can be described to be informational, directive, and unidirectional While others see it from a wider perspective; as an international interaction between higher education institutions’ workers (named advisors), and enrolled students (advisees), in addition to the procedure through which these advisors follow to provide guidance and support to those advisees in several aspects like personality development, courses and academic path, career choices, and ambition (He & Hutson, 2016)

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