Management information system maturity concerns in Nigeria public organizations

Abstract

AbstractGovernment departments are under increasing pressure to demonstrate technology effectiveness. One approach that government departments can use to be perceived as more technology effective is to understand the Management Information Systems (MIS) maturity issues that affect their departments. There are gaps in the academic literature about how African governments are dealing with the issues of MIS maturity; and this is also applicable to Nigeria. The purpose of this research is to gain a better understanding of some of the MIS maturity concerns of Nigerian Ministries, Department, and Agencies (MDAs). This is important because senior managers and policymakers can more effectively understand the challenges that affect their respective departments and develop context‐appropriate policies. This study is quantitative in nature and primary data in the form of questionnaires were collected from 109 key stakeholders from selected Nigerian government departments. The data were analyzed using Factor analysis as a primary tool. The analysis provided a deeper understanding of some of the issues affecting the maturity within the selected Nigerian MDAs. The results of the analysis were used to develop a model that outlines some of the maturity concerns for the selected Nigerian MDAs. The issues that affect MIS maturity in Nigerian MDAs are related to: (1) integration of MIS initiatives, creating MIS vision, implementation of MIS management policies and the development of supportive MIS objectives which influence MIS maturity, (2) robust MIS objectives and robust MIS management that influences service delivery.