Management Administration Smartphone Application as a Strategy to Increase Accreditation Score in Primary Healthcare Facilities

Agus Sugiharto Agus Sugiharto,Ajeng Pramastuty Ajeng Pramastuty,Boy Subirosa Sabarguna Boy Subirosa Sabarguna

doi:10.29207/resti.v6i1.3847

Agus Sugiharto Agus Sugiharto, Ajeng Pramastuty Ajeng Pramastuty + Show 1 more

Open Access

https://doi.org/10.29207/resti.v6i1.3847

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Abstract

Health facility accreditation has been in great demand in recent years. Mobile applications can serve as a tool for community healthcare center’s (Puskesmas) to assess the value of their accreditation, especially regarding administration and management. In the context of preparation for accreditation, it can be used as a self-assessment tool for elements of management administration. This case-based article focuses on smartphone application development using the input-process-output-outcome scheme as a framework. We developed a checklist and assessment for the management administration component by reviewing Permenkes No. 46 the Year 2015 concerning Puskesmas accreditation. This is the first available mobile application on the Google Play Store, targeting Puskesmas staff to improve the quality of administration and management services based on accreditation criteria. This smartphone application functions as an independent assessment tool for Puskesmas to complete the accreditation criteria as stated in the regulation of the minister of health. About 20 Puskesmas staff showed a very good response and positive. All stated that they were very helpful and satisfied with this application, so they will continue to use and distribute it to other Puskesmas staff.

Highlights

Health care is the right of every Indonesian citizen which is guaranteed by the 1945 Constitution of the Republic of Indonesia
By using the concept of a checklist tool in the ISO 9001 audit process, we developed an application that helps the accreditation process, especially regarding administration and management in Puskesmas
We use the framework from input-processoutput-outcome, as follow (Figure 1): Input: data according to the Administration and Management accreditation form (Chapters I, II, III) in Puskesmas

Summary

Introduction

Health care is the right of every Indonesian citizen which is guaranteed by the 1945 Constitution of the Republic of Indonesia. This right must be realized through efforts to improve public health as high as possible. With the existence of BPJS, the number of patients treated by health care institutions, both at the primary, second and advanced levels has increased significantly. In 2020, the number of participants in the JKN program organized by BPJS Health reached 222.5 million people. This figure is equivalent to 81.3% of the population in Indonesia [2].

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