Maintenance management success factors for heritage building: a framework

Abstract

This paper attempts to establish a theoretical framework for maintenance management success factors in managing built heritage. Reviews on past literature on the subject were carried out to build the existing research works on the area and to establish critical success factors of built heritage maintenance management best practices. At the end of this paper, a new area of managing heritage building for future direction of this research was identified. A list of critical success factors for maintenance management practices for heritage building was established. Keywords: heritage building, effective maintenance management, critical success factors. 1 Introduction Heritage buildings which are not regularly maintained will become dilapidated, visually unattractive, unsafe, and endanger not only the occupants but also any nearby people. Lack of maintenance also can lead to major problems which can disturb the condition, functions, operation and performance of a building [1]. This is why maintenance should be the primary activity after the building has been listed as a heritage building. But why is maintenance often neglected and how does its importance not become the main activity in managing and protecting such a valuable and non replaceable asset? Even though there is a bundle of literature on the importance of maintenance, the world is still faced with the unending problem after the preservation period. The need of maintenance is not only important in restoring or repairing the failed.