Abstract
This article draws upon interviews with work-at-home (WAH) agents who did technical support for DirecTV between 2009 and 2016. Satellite television technical support workers comprise an important node in maintaining the flow of television content as it is distributed by corporations, like DirecTV, through complex and often fragile technological conditions. Using interviews, trade press, and online employee forums, I outline the history of DirecTV’s WAH call center work and employment conditions, and its dissolution after the merger with AT&T. This research intervenes to demonstrate the ways in which WAH television technical support work is an ambivalent form of distributive media labor, at once feminine and immaterial, while also creative and essential for television distribution. This article also demonstrates how technical support work is influenced by current precarious and digitally converged working conditions, surveillance tactics, and media conglomerate mergers and structures.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
