Abstract
This research explores and attempts to understand transit riders’ behavioural responses towards real-time transit information for two specific situations: the presence of inconsistent information on transit service recovery and the effects of crowded trains during rush hours. A survey was designed and conducted to collect light rail transit (LRT) riders’ behavioural responses in Calgary, Alberta. Multinomial logit models were developed and calibrated to explore the effects of the described scenarios on riders’ responses. The results led to the conclusion that socioeconomic attributes, experience with advanced passenger information system (APIS) system, familiarity with public transit in general and Calgary’s LRT system in particular, and the characteristics of origin LRT stations had strong influences on travellers’ behavioural responses. It was also determined that travellers’ actions vary significantly depending on the purpose of the trip, time of the trip, and weather conditions.
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