Abstract

Public relations proves its worth in times of crisis when the organization feels surrounded by angry customers and pack-hunting journalists. This essay reviews a slate of public relations books that dish out advice for practitioners, students and scholars for how to approach crisis communication. Together the texts offer a smorgasbord ranging from plain bread and butter to cuisine for the connoisseur. Some authors present simple hands-on advice, others drive their truck through arguments for control and stability in crisis, and sees complexity as the new grey.

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