Abstract
Significant changes have occurred in the business world, with one of the most notable being the transformation of technology into digitalization. An example of this digitalization in the logistics sector is the implementation of electronic delivery orders (E-DO), aimed at enhancing convenience and efficiency in logistics activities. The objective of this research was to analyze the extent of influence that electronic delivery orders, logistics digitalization, and logistics service quality exerted on import document activities at Semarang port. Additionally, this study aimed to examine the role of logistics service quality as a mediating variable in the relationship between E-DO and logistics digitalization concerning import document activities. The research employed quantitative research methods, with a sample of 173 individuals selected through random sampling techniques, primarily comprising employees working in the logistics operations division and the export and import documentation division of shipping companies located in Semarang port. Data were collected through a questionnaire utilizing a Likert scale ranging from 1 to 7. Subsequently, the data were analyzed using SmartPLS 4 software to determine the relationships between variables. The findings of this research revealed that Electronic Delivery Orders (E-DO) had a significant influence on the quality of logistics services, although E-DO did not significantly impact import document activities. Furthermore, logistics digitalization was found to significantly enhance the quality of logistics services but did not exert a noteworthy influence on import document activities. The quality of logistics services was identified as having a significant effect on import document activities. Additionally, logistics service quality was recognized as a mediating factor in the relationship between electronic delivery orders and logistics digitalization concerning import document activities, with a substantial influence.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.