Abstract
Traffic incidents (such as broken-down vehicles, accidents, flat tires and other) constitute an important concern in the urban context, impacting the sustainable development. Thus, currently, the proposition of efficient traffic incident management systems has been encouraged to re-establish road safety and restore the network's traffic capacity. Thus, this paper aims to investigate the main impacts of traffic incidents and elaborate a logical structure of actions that should be employed to improve their management. The results show that many impacts can be identified in the three spheres of sustainable development and improvement actions must accelerate responses to emergencies, invest in Intelligent Transportation System (ITS), develop urban planning with a focus on more roads secure and enforce existing laws and regulations.
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