Abstract

The courier and express sector has undergone major restructuring in its urban link over the past ten years. Faced with changes in the purchasing behavior of consumers and businesses, the sector is giving birth to a new segment, light urban courier services, defined as a specific urban offer for the delivery of light parcels. The article resulting from a thesis work in progress with La Poste aims to explain the logic which presided over the birth of this new segment, to draw up a renewed panorama of the actors who compose it in a typology distinguishing heirs of messaging and new entrants, and analyze the strategies and new solutions that shape the common contours of this segment under construction.

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